Terms and Conditions
These Terms and Conditions set out the rules that govern your access and use of the online gaming services provided by Trino Casino. By creating an account or placing any bets on our platform, you confirm that you have read, understood and fully accepted these terms. If you do not agree with any part of them, you must not register or continue to use the site.
Who Can Use Our Services
Our platform is open only to individuals who are at least 18 years old and who have the legal right to gamble in their country of residence. You must register with your own correct personal details and may only hold one account with us. Any attempt to open multiple accounts or to provide false information will result in the immediate closure of all accounts and the forfeiture of any funds held.
Account Security and Responsible Use
You are responsible for keeping your username, password and any other login details confidential. We recommend using strong, unique passwords and never sharing them with anyone. All activity that takes place under your account is regarded as your own. If you suspect that someone else has gained access to your account, you must contact our customer support team immediately.
We also encourage responsible gambling. Tools are available to help you manage your play, including deposit limits, loss limits, reality checks and the option to take a break or self-exclude. If you feel your gambling is becoming a problem, we strongly advise you to use these tools or seek external help.
Deposits, Withdrawals and Financial Transactions
Funds can be added to your account using the payment methods displayed on our cashier page. All deposits are processed instantly once confirmed by the payment provider. Withdrawals are subject to verification checks to protect both you and us. Depending on the method chosen, processing times may vary from immediate to several business days.
Before any withdrawal is released, we may ask you to verify your identity, address and payment method. This is a standard procedure designed to prevent fraud, money laundering and underage gambling. Failure to provide the requested documents within a reasonable time may result in the account being suspended until compliance is achieved.
Bonuses and Promotional Offers
From time to time we make bonuses, free spins and other promotional offers available. Each offer comes with its own set of rules regarding eligibility, wagering requirements and maximum withdrawal limits. These specific conditions are clearly stated when the offer is presented and form part of these Terms and Conditions.
Attempting to abuse any bonus or promotional scheme, including by creating multiple accounts or using dishonest means to claim offers, will result in the bonus and any associated winnings being cancelled.
Game Rules and Fair Play
Every game available on our platform has its own rules, which are displayed within the game itself. You are expected to familiarise yourself with these rules before playing. All games use certified random number generators to ensure outcomes are fair and unpredictable.
The use of any automated software, bots, or external aids designed to provide an unfair advantage is strictly prohibited. We reserve the right to void bets, withhold winnings and close accounts where such activity is detected.
Prohibited Activities
You must not use our services for any unlawful purpose. This includes, but is not limited to, fraud, collusion, money laundering, terrorist financing or any form of criminal activity. We work closely with payment providers and regulatory authorities and will report any suspicious behaviour as required by law.
Accessing our site from jurisdictions where online gambling is illegal is also forbidden. It is your responsibility to ensure that using our services does not breach any laws in your country.
Intellectual Property and Content
All logos, graphics, text, software and other material appearing on our website remain our property or that of our licensors. You may not copy, reproduce, modify or distribute any of this content without our prior written permission.
Limitation of Liability
We provide our services on an “as is” basis. While we make every effort to keep the platform running smoothly and without errors, we cannot guarantee uninterrupted access at all times. We will not be liable for any loss of data, loss of profits or any indirect or consequential losses that arise from your use of the site, except where such liability cannot be excluded by law.
Changes to These Terms
We may update or amend these Terms and Conditions from time to time. The revised version will be published on this page with the date of the latest update clearly shown. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated terms. We recommend that you check this page regularly.
Governing Law and Complaints
These Terms and Conditions are governed by the laws of the jurisdiction in which we hold our operating licence. Any disputes that cannot be resolved directly with our customer support team may be referred to an independent alternative dispute resolution service.
If you have any questions about these terms, please contact our support team through the live chat or email address provided on the website.